Remote first with an office available in Central London and regular team meetings in the office
Chief Operating Officer
Permanent, full time
We are happy to talk about flexible working, including part time and job shares.
Application Closing Date
Introduction to the role
This is an opportunity to help transform an organisation. Full Fact, the UK’s independent fact checking organisation, has grown from 8 to 34 people. We’ve done most of the nuts and bolts of policies, processes, and systems. We’re looking for someone who can lead our People Operations in a way that supports and brings the best out of the talented team we have, to deliver a new 3 year plan.
We are looking for an experienced professional with a proven track record of managing all aspects of the employee lifecycle, ideally including that of volunteers in a charity context.
At Full Fact we care about people. Your main focus will be to work with colleagues, offering effective advice, challenge and support. You will support people from their arrival at Full Fact and put in place measures to help them respond to the demands of fact-checking.
You will be the first point of contact for our management team. You will work alongside and develop them, ensuring all line managers meet our expectations and model our culture.
You will be a strong communicator with the ability to influence and engage colleagues. You will tap into the needs of the organisation, and manage how we communicate internally.
You will create our organisational development strategy that takes a bespoke approach to individual needs and supports us in developing and retaining the best talent. You will have the chance to take innovative approaches to developing performance, looking at everything from organisational design to employee benefits. There will also be the opportunity to input into developing a new volunteering programme.
As this is a stand alone role, some of your career to date must be in a generalist role. You must be responsive and adaptable with good people and organisational skills, and be comfortable with both the transactional and strategic aspects of People Operations.
You will need proven experience, in a stand alone role or as a partner to a department in a larger people team. An HR qualification or equivalent is valuable, but not necessary if you can show the experience.
You will report to the Chief Operating Officer.
We're looking for someone who wants to grow in the role as the organisation, and therefore remit of the role, grows. You will be supported to achieve this.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant
Day to day, the People Operations Manager manages all aspects of the employee lifecycle from guiding hiring managers through the recruitment process, to ensuring people have the support they need to be successful at Full Fact.
Much of your time will be spent working with colleagues, offering effective advice, challenge and support. You will coach the management team and help them develop our culture. You will manage weekly communications to the team and be responsible for our employee surveys. You will work closely with the Senior Operations Manager to manage the salary and training budgets, and to onboard and offboard employees.
Longer-term, you will create our learning and development strategy, taking a bespoke approach to individual needs and supporting us in developing and retaining the best talent. You will have the chance to take innovative approaches to developing performance, looking at everything from organisational design to employee benefits. There will also be the opportunity to input into developing a new volunteering programme.
Grow our management capability by providing coaching, support and advice to managers and teams on all matters relating to people, including managing occasionally complex issues such as absence, performance management, disciplinary, grievances and dismissals
Support collaboration and connection between teams in our growing organisation, by developing and delivering communications which keep people informed and engaged in a remote-working environment
Demonstrate our commitment to supporting our people, by promoting collaborative work on topics such as Mental Health and Equality Diversity & Inclusion and overseeing the administration of employee benefits, including parental leave, pensions and flexible working
Help us recruit the right people to deliver our plan, by developing job descriptions, improving our use of our recruitment platform, designing attraction strategies, and continuously improving the induction and probation process.
Maintain a fair and open culture, by gathering and using data and consulting widely in the design of people policies and processes.
What we are looking for from you
Political impartiality and sensitivity:
You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
Understanding of public debate in the UK and sensitivity to the political context we work in.
Proven experience in managing the employee lifecycle (recruitment through to exit) including managing varied, complex employee relations issues and capable of managing several issues at once
Working knowledge and confidence in employment law and evidencing sound judgement on when we can be flexible and when we need to be rigid in our approach
Experience of developing useful and usable guidance for managers and teams
Understanding of GDPR and good management of personal data
An intermediate CIPD or equivalent qualification is a bonus.
Experience of BambooHR and TeamTailor useful, but not essential
Able to work independently and use your initiative in complex situations, drawing on your networks beyond the organisation for professional support and development
Strong relationship building skills – you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
Confident in both written and spoken communication with the ability to present to
internal audiences both virtually and in person
A growth mindset with an interest in learning and development and coaching
Focus - you are able to stay on track, despite the unpredictable support needs of the organisation
Attention to detail and an accurate and careful approach to the administrative elements of the role
What we offer
Starting salary of £38,000 - £43,000 depending on experience.
25 days holiday plus bank holidays.
In addition, we close the office for a period between Christmas and New Year.
Day off for moving home.
Comfortable, centrally located London office with good transport links.
Employee Assistance Programme.
How to apply
Upload your CV and cover letter using the link below by 10am on Monday 4 July
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. https://fullfact.org/jobs/#standards
How the application process will work
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact email@example.com.
The interview panel will be Will Moy, our CEO, Laura Dewis, our COO and Gill Massey, our current People Operations Manager.
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you.
The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.